adda's Privacy Policy

adda treats user privacy as its highest priority. This privacy policy explains what information we collect when you use the adda platform, why we collect it, and how that information is used and kept secure. Please read this document carefully, as it contains important information about your rights and our responsibilities.

Like adda's Terms and Conditions, this privacy policy applies to the use of all services on the platform. By creating an account or using the services on the platform, you are considered to have given your consent to this policy.

1 What Information We Collect

Various types of information are collected when you register and use services on adda. This information falls into two main categories: information you provide directly and information collected automatically.

1.1 Information You Provide Directly

The information you provide yourself includes:

• Full name, date of birth, and national ID or passport number (for identity verification)
• Mobile number and email address (for communication and login)
• Payment-related information such as bKash, Nagad, Rocket, or Upay account numbers (for transactions)
• The username and password you create
• Messages and attachments you send for support via live chat or email
• Any other information provided voluntarily

1.2 Information Collected Automatically

Technical information is also collected while you use the platform:

• IP address and device type (mobile, tablet, desktop)
• Browser and operating system information
• Time of entry and exit on the site, and pages visited
• Session data collected through cookies and similar technologies
• Transaction history and gaming activity logs

2 Purpose of Using Information

Collected information is used for specific purposes. adda does not use any information excessively or in an unrelated manner. The main use cases are listed below:

• For creating, verifying, and managing accounts
• For processing deposits, withdrawals, and other financial transactions
• For providing customer support and resolving complaints
• For preventing fraud and unauthorized access
• For complying with applicable laws and regulations
• For improving platform performance and analyzing user experience
• For informing you about relevant promotions and offers, subject to your consent

adda never sells your information to third parties. Information is shared only when it is essential for providing services or legally required.

3 Sharing Information and Third Parties

In certain circumstances, your information may be shared with trusted third parties. In such cases, we ensure that they also follow appropriate privacy standards.

3.1 Payment Processors

Necessary information is exchanged to process transactions with payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers. This exchange of information is conducted in accordance with the security protocols of the relevant payment platforms.

3.2 Technology and Service Providers

Only essential information is shared with those we work with for IT infrastructure, data storage, and analytics services. These organizations are bound by strict confidentiality agreements.

3.3 Legal Obligations

We may be required to disclose information in accordance with court orders, directives from regulatory bodies, or requirements under applicable law. In such cases, only the necessary information is disclosed.

4 Data Security Measures

adda uses industry-standard technical and organizational measures to protect your information. SSL encryption is used at every level of data transmission and storage, protecting your information from unauthorized access.

• TLS/SSL encryption protocols used on all connections
• Sensitive information (passwords, payment details) stored in encrypted form
• OTP verification method for account access
• Regular security audits and vulnerability testing
• Restricted staff access — only authorized personnel can access specific data
• Automated alert system for unusual logins or transactions

Please keep in mind that no system on the internet is 100% impenetrable. So keep your password private and notify our support team immediately if you notice any suspicious activity.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the adda website and app. These help improve the user experience and analyze platform performance.

5.1 Types of Cookies

• Essential cookies: Strictly necessary for login sessions and security; these cannot be disabled.
• Functional cookies: Used to remember language preferences and interface settings.
• Analytics cookies: Used to understand which pages users visit most; these do not reveal personal identity.

5.2 Cookie Controls

You have the option to accept or reject cookies from your browser settings. However, disabling essential cookies may prevent you from using some core features of the platform.

6 Data Retention Period

adda retains user information only for as long as necessary. The retention period is determined based on the need to provide services, meet legal obligations, and resolve disputes.

• Information for active accounts is retained for the duration of the account.
• Even after an account is closed, financial transaction records may be kept for a specified period as required by law.
• Once the applicable period has passed, data is securely deleted or made unreadable.

7 User Rights

adda believes you should have full control over your information. Your key rights are described below:

7.1 Right to Access Information

You may request to know what information adda holds about you. We will provide that information within a reasonable time.

7.2 Right to Correct Information

If there is any incorrect or incomplete information in your account, you may contact our support team to request a correction.

7.3 Request to Delete Information

In certain circumstances, you may request that your information be deleted. However, this may be limited in cases of legal obligations or ongoing disputes.

7.4 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional emails or messages at any time. Essential service-related messages will continue.

8 Protection of Minors

All services on adda are exclusively for individuals aged 21 and above. adda does not knowingly collect information from minors. If a person registers using false information, this will be identified during identity verification and that account will be closed immediately.

Detailed information about age verification and safe gaming practices can be found in the Responsible Gaming Guidelines.

9 Changes to Policy

adda reserves the right to update this privacy policy as needed. For any significant changes, a notification will be sent to the registered email or mobile. Continued use of the platform after a revised policy is published will be considered acceptance of the new policy.

To learn more about our services, rules, and other matters, visit the About adda page.

10 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team directly. We provide support in Bangla and English 24 hours a day, 7 days a week.

For general questions, you can also visit our Frequently Asked Questions (FAQ) section, where answers to many common questions can be found.